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Thursday, October 12
 

08:00

Registration and Networking
Thursday October 12, 2017 08:00 - 09:00
Main Entrance

09:00

Setting the Context
Speakers
avatar for Rohit Kapoor

Rohit Kapoor

Vice Chairman and CEO of EXL and Chairman of NASSCOM BPM Council, EXL
Rohit Kapoor is the Vice Chairman and CEO of EXL and is currently the Chairman of NASSCOM BPM Council. He co-founded EXL in 1999 and has held various roles in the company including CFO and Chief Operating Officer. Rohit has helped create a business model that is high growth, futuristic... Read More →


Thursday October 12, 2017 09:00 - 09:15
Grand Ballroom

09:15

The Sentient Enterprise: The Evolution of Business Operations and Analytics

To compete and lead in a data-intensive world, enterprises need to make decisions at the speed of data. They need to achieve agility with scale. They need to make analytics more widely available to their workforce. Learn about a vision for the evolution of enterprise decision making towards a North Star called The Sentient Enterprise - an enterprise that behaves like a living organism with an ability to listen to data, derive actionable insights from the data and make autonomous decisions at massive scale in real-time. Understand a capability maturity model for evolution towards the Sentient Enterprise. Also understand how Business Process Management providers need to transform their offerings and their business models by leveraging automation and analytics.


Speakers
avatar for Mohanbir Sawhney

Mohanbir Sawhney

Faculty, Kellogg School of Management
Prof. Sawhney is a globally recognized scholar, teacher, consultant and speaker in innovation, strategic marketing and new media. His research and teaching currently focuses on modern marketing, organic growth and business innovation. He has pioneered concepts like e-Hubs, community-centric... Read More →


Thursday October 12, 2017 09:15 - 10:15
Grand Ballroom

10:15

Quick break to select a workshop
Thursday October 12, 2017 10:15 - 10:20
Pre Function Area

10:20

Theme: Customer Experience -Applying the customer experience lens to BPM

Customer experience is not only about digital user experience at front office. Customers expect relevant, engaging and consistent experience throughout the journey. Design of a business process is critical to deliver great customer experience. In this session, McKinsey experts will uncover the how of designing business processes for consistent customer experience across many customer journeys. Experts will discuss the customer experience framework for business processes including, service delivery excellence, journey concepts, front and back office touch points, and enablers.


Moderators
avatar for Mohit Thukral

Mohit Thukral

SVP and Business Leader, Genpact
Mr. Mohit Thukral is currently the Executive Officer and Senior Vice President at Genpact, a leading global professional services firm focused on putting digital and data to work to create competitive advantage for its clients. He is currently the Business Leader for Genpact’s largest... Read More →

Speakers
avatar for Indraneel Banerjee

Indraneel Banerjee

Solution Partner, McKinsey & Company


Thursday October 12, 2017 10:20 - 10:50
Royal Ballroom

10:20

Theme: The Robotic Age - The Future of Operations in the Robotic Age

In this workshop, the speaker will share new data findings on the global 2017 State of Automation Study, from 400 major enterprises, discussing how the C-Suite is demanding intelligent automation technologies into their business operations as a major strategic priority and how they need to develop strategic BPM partnerships. 

 Key components of this workshop will include:

 •           Fostering genuine digital customer, partner, and employee engagement

•           Embedding design thinking techniques to achieve continuous business outcomes

•           Building a scalable digital underbelly that automates and digitizes

•           Achieving an intelligent digital support function without hierarchies and silos

•           Establishing intelligent, cognitive processes that promote predictive decision making


Moderators
avatar for Siddhartha S

Siddhartha S

Senior Vice President, HCL Technologies Ltd
Siddhartha current leads HCL’s Business Services operations globally. Our Business Services operations is service delivery teams, process consulting and automation teams of about 13,000 people working together industry verticals and geographies (India, China, Philippines, Poland... Read More →

Speakers
avatar for Phil Fersht

Phil Fersht

CEO & Chief Analyst, HfS Research
Phil Fersht is CEO and Chief Analyst for leading global analyst authority for the services industry, HfS Research. He is an acclaimed author, analyst and visionary in Global IT services and business operations and has been focusing heavily on automation, cognitive computing and evolving... Read More →


Thursday October 12, 2017 10:20 - 11:20
Grand Ballroom

10:50

Experience is everything - Customer Journey in a digital first world

Nine out of 10 businesses today are undergoing some form of digital transformation and customer experience is a stated top priority. What is puzzling is how few companies actually map their customers’ journeys to guide their customer engagement strategies. In a digital first world where customer behavior is ever-changing, staying in tune with our customer preferences make all the difference. This session will explore how customers are engaging with businesses and identifying the key factors in order to provide an exceptional experience.

 


Moderators
avatar for Mohit Thukral

Mohit Thukral

SVP and Business Leader, Genpact
Mr. Mohit Thukral is currently the Executive Officer and Senior Vice President at Genpact, a leading global professional services firm focused on putting digital and data to work to create competitive advantage for its clients. He is currently the Business Leader for Genpact’s largest... Read More →

Speakers
avatar for Patrick Peisker

Patrick Peisker

Senior Director - R&D, Avaya, Avaya
Patrick Peisker is R&D Senior Director at Avaya. He currently heads the Contact Center business unit in India, encompassing product management, development, quality assurance and operations across R&D sites. Prior this, Patrick lead product management in India focusing on cloud enablement... Read More →


Thursday October 12, 2017 10:50 - 11:20
Royal Ballroom

10:50

How to decode the RPA buzz : From deployment to scaling

Robotic Process Automation has been maturing over the last decade and is now used increasingly for enterprise-scale deployments. To maximize the impact of RPA, organizations have adopted the Digital Workforce platform - the combination of RPA for task-based processing, cognitive capabilities and bot-embedded analytics.

 In this session, Automation Anywhere will provide insights to help you to START, SCALE and TRANFORM your enterprise with a Digital Workforce platform. Additionally, Automation Anywhere will share the strategies for a successful RPA roll-out, and how to scale RPA programs to maximize ROI and productivity.


Moderators
avatar for Siddhartha S

Siddhartha S

Senior Vice President, HCL Technologies Ltd
Siddhartha current leads HCL’s Business Services operations globally. Our Business Services operations is service delivery teams, process consulting and automation teams of about 13,000 people working together industry verticals and geographies (India, China, Philippines, Poland... Read More →

Speakers
avatar for Arvind Kasturirangan

Arvind Kasturirangan

India Business Head, Automation Anywhere
Arvind has over 19 years of experience across industries – HiTech, Energy and Healthcare.  He has eclectic experience spread across setting up off-shore R&D teams for large technology firms to incubating and scaling up multi-million dollar businesses to leading and executing large... Read More →


Thursday October 12, 2017 10:50 - 11:20
Grand Ballroom

11:20

Networking over Tea & Coffee
Thursday October 12, 2017 11:20 - 11:50
Pre Function Area

11:50

Data Driven Insights: Catalyst for Innovation

While many mature firms have a baseline understanding of how data as the new oil could reshape their industries, most struggle to achieve scale economic success through the lens of data driven innovation. As the former Chief Science Officer for AIG, Murli Buluswar established the first C-Suite (Data) Science function across industries. Murli will share his perspectives on what it takes to translate the promise of analytics into fundamental economic and cultural evolution in large firms in mature industries.


Moderators
avatar for Pavan Bagai

Pavan Bagai

President and Chief Operating Officer, EXL
Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology... Read More →

Speakers
avatar for Murli Buluswar

Murli Buluswar

Senior Executive Advisor, The Boston Consulting Group
Murli Buluswar, former Chief Science Officer for AIG, joined in January 2012 with the mission to build a top notch (data) science team on a mission to ‘serve as a catalyst for consistent evidence based decision making at AIG.’ Science, among the first C-Suite such teams across... Read More →


Thursday October 12, 2017 11:50 - 12:50
Grand Ballroom

11:50

Build a Customer Centric Enterprise Using Communications

Using case studies selected from some of the largest contact centres in the world, we’ll illustrate the benefits of modernizing the technology agents use for voice, video, screen sharing and other forms of customer communications, including:

 • Increase call quality and reliability while reducing costs by converging communications onto a common session initiation protocol (SIP) architecture.

• Reduce contact center fraud and dramatically improve network scalability using new voice biometric and call recording technologies.

• Reduce the complexity of call recording systems while simplifying integration with analytics, business applications and compliance management systems using open API-driven architectures.

• Deliver an integrated multi-channel customer experience that includes screen sharing and video for a range of contact center sales and service use cases.


Moderators
avatar for Amit Bishnoi

Amit Bishnoi

Senior Director, JAPAC, Oracle Communications
Amit Bishnoi is a Senior Director at Oracle Communications. He is Responsible for defining strategy and its execution to drive long term and short term customer success and business results for the communications Enterprise business for JAPAC. He has over 20 years of experience in... Read More →

Speakers
avatar for Subramanya C

Subramanya C

Executive Vice-President & Global Chief Technology Officer, HGS Ltd
Subramanya is responsible for Information Technology Services Group at HGS. He takes care of implementing, maintaining and monitoring world class technology Infrastructure, Information Security and SMAC solutions. He has over 27 years of experience in the technology domain across... Read More →
avatar for Debranjan Routray

Debranjan Routray

GM – ASG, Vodafone
Industry Experience ; 23+ years experience in telecom domain starting from Research & Development, Product Development, Software Development, Consulting, System Integration, Process and Product Engineering and Network Transformation.; Experience in dealing with Large Multinational... Read More →


Thursday October 12, 2017 11:50 - 12:50
Royal Ballroom

12:50

Networking Luncheon
Thursday October 12, 2017 12:50 - 14:00
Pre Function Area

14:00

Benchmarking’s Role in Creating Best-in-Class Digital Enterprises

What does it take to get superior results from digital? In this session, you’ll learn the results from Everest Group’s soon-to-be-release Best-in-Class Enterprise Digital Analysis, which quantifies with real data what it takes to achieve best-in-class – in terms of outcomes, as well as the corresponding capabilities needed to deploy digital strategies and initiatives. The session will include specific metrics on how much best-in-class enterprises invest in digital initiatives; how much the spend is growing; and how best to measure success.
 
In addition to sharing the Top 10 capabilities that the Best-in-Class have that their peers do not, we’ll bring the data to life with case studies of enterprises that have achieved the Best-in-Class ranking. Finally, we’ll share insights on the opportunities these digital journeys are creating for the BPS industry and how the industry needs to evolve to capitalize on the need of enterprises to meet today’s digital benchmark.


Moderators
avatar for Riju Vashisht

Riju Vashisht

SVP & COO, Genpact
Riju Vashisht serves as the chief operating officer (COO) of Genpact’s Consumer Goods, Retail, Life Sciences and Healthcare businesses.  In this role, she oversees global operations and employee engagement for these verticals and is focused on driving continuous improvement, productivity... Read More →

Speakers
avatar for Michel Janssen

Michel Janssen

Chief Research Guru, Everest Group
As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding... Read More →


Thursday October 12, 2017 14:00 - 14:45
Grand Ballroom

14:45

Understanding the Impact of Blockchain on Business Process Management

Block chain seems to have generated more attention and investment than any new technology since the Internet itself. Yet the speed of the block chain wave is unprecedented. Block chain advocates say that every industry is going to be disrupted, and that basic business processes like record keeping, audit and voting will be decentralized or even disbanded. This session will help calibrate the real potential of block chain and its related spin-off technologies.

 - Where did block chain come from, and why?

- What does block chain do? What does it not do?

- Which business processes does block chain cover?

- What are the challenges of marrying block chain to business?

- How is block chain evolving?

- Case studies: trade finance, asset inventories, supply chain

- Surveying Ethereum, Hyperledger, R3 and beyond.

- The future of Synchronous Ledger Technologies

- What does an enterprise block chain strategy looks like?


Speakers
avatar for Steve Wilson

Steve Wilson

VP & Principal Analyst, Constellation Research
Steve Wilson is VP and Principal Analyst at Constellation Research, focusing on digital identity and privacy. His coverage areas span the business research themes of Digital Safety and Privacy, Data to Decisions, and Consumerization of IT. His advisory services to CIOs, CISOs, CPOs... Read More →


Thursday October 12, 2017 14:45 - 15:30
Grand Ballroom

14:45

How to make great UX the brand of India

Customer Experience and User Experience design has become THE key differentiator.  It determines the success of organizations in crafting a long lasting relationship with customers.  It determines the success of internal groups that provide the tools that staff need.  It is even key to design of cars, tractors, medical devices, and services of all kinds.

UX is a timely topic.  And Dr. Schaffer believes that India is uniquely positioned to provide world-class UX engineering services.  And he has 17 years of experience in doing just that.  He also believes that this can be the next big offering from India, providing lakhs of jobs, and becoming a brand that transforms ‘Make In India’ into a differentiated offering.

 Dr. Schaffer will show how UX engineering can bring together the natural methods of India, enhanced by three generations worth of research, methods, and tools.


Speakers
avatar for Eric Schaeffer

Eric Schaeffer

CEO, Human Factors International
Dr. Eric Schaffer is the founder and CEO of Human Factors International, Inc. (HFI). He is currently CEO and Head of the HFI Laboratories.; ; In the UX field since 1977, he is a global evangelist for UX and has been the core driver for work on institutionalization of UX.; ; Dr. Schaffer... Read More →


Thursday October 12, 2017 14:45 - 15:30
Royal Ballroom

15:30

Perseverance Payoff

Richard Bowles is most famously known for his world-record-holding running projects, covering wilderness mountain trails that span nations upward of 5,500km. He Navigates crocodile-infested rivers, traverses desert war zones, negotiates with lunatics with shotguns and gets showered in rock and ash from exploding jungle volcanos; If you could understand how to overcome such audacious challenges, that could help you achieve anything, right?

The catch is; you need the ability to persist, in high pressure and fast-changing situations that characterises the "new normal" in organisations today.

Richard is far more than a man of running extremes; he educates leaders and their teams to navigate such situations, giving them the tools and strategies to follow through, to execute plans, and ultimately gain results. He partners with some of Australia’s top faculties and works with the brightest psychological experts in the field of "Perseverance".

Well-known for his entertaining and engaging keynote presentations he shares his extreme experience and individual research on how leaders and their teams continue smoothly towards results. You are going to see a new way to realise your potential and achieve results.


Moderators
avatar for Srinivas Koppolu

Srinivas Koppolu

CEO & MD, TBSS
He has over 25 years of global experience with reputed ITBPO companies like Steria, Satyam and Wipro. He has handled roles in the areas of business development, sales, corporate strategy and operations for these companies. He has successfully built organizations from inception, grown... Read More →

Speakers
avatar for Richard Bowles

Richard Bowles

World-Record-Holding Adventurer | Human Guinea Pig | Strategist, Richard Bowles
Richard Bowles is most famously known for his world-record-holding running projects, covering wilderness mountain trails that span nations upward of 5,500km. He Navigates crocodile-infested rivers, traverses desert war zones, negotiates with lunatics with shotguns and gets showered... Read More →


Thursday October 12, 2017 15:30 - 16:15
Grand Ballroom

16:15

Networking over Tea & Coffee
Thursday October 12, 2017 16:15 - 17:00
Pre Function Area

17:00

BPM Awards
Thursday October 12, 2017 17:00 - 17:30
Grand Ballroom

17:30

Entertainment Evening
Thursday October 12, 2017 17:30 - 18:00
Grand Ballroom

18:00

Drinks & Dinner
Thursday October 12, 2017 18:00 - 20:00
Royal Ballroom
 
Friday, October 13
 

08:30

09:30

Exponential change - technology, humanity and business in the next 10 years
Speakers
avatar for Gerd Leonhard

Gerd Leonhard

Leading Futurist & Humanist, Author, CEO, The Futures Agency
A musician by origin, Gerd connects left and right brains for a 360-degree coverage of the multiple futures that present themselves at any one time. Delivering the ‘Realopia’ that one can work on immediately, Gerd Leonhard coaches, consults and influences around the world. Turning... Read More →


Friday October 13, 2017 09:30 - 10:15
Grand Ballroom

10:15

Change Orchestrator: Embracing Digital for Accelerating Outcomes

An enterprise wide transformation to deliver value & better business outcomes is driven not only by the adoption of digital technologies but also by equally important changes in people, leadership, products and processes. Learn from these leaders how they have led this from the front.


Moderators
avatar for Keshav Murugesh

Keshav Murugesh

CEO, WNS
Group CEO - WNS Global Services | www.wns.com Chairman - CII Western India, Education Committee | www.cii.in Executive Council Member - Nasscom | www.nasscom.in Past Chairman -  NASSCOM BPM Council Based in Mumbai, Mr. Murugesh is responsible for executing the business strategy and directing the overall performance and growth of the 32,000 plus people organization across 12 countries and 42 offices. He has differentiated WNS as the first player in the... Read More →

Speakers
avatar for Sandeep Arora

Sandeep Arora

Head – Shared Services, XPO Logistics
Sandeep Arora is the Senior Vice President – Transformation and Shared Services at XPO Logistics. In this role, he leads the global finance transformation strategy for XPO. He is also responsible for the design and execution of an agile Global Business Services organization that... Read More →
avatar for MARK IAN DALY

MARK IAN DALY

CIO and Head of Operations, Sompo Canopius
Mark is CIO and Head of Operations at Sompo Canopius. The group manages the 9th largest underwriting entity at Lloyd’s. In his role Mark reports direct to the CEO. Mark led a major I.T. transformation to refresh the entire I.T. infrastructure and associated networks to ensure global... Read More →
avatar for Pradeep Menon

Pradeep Menon

CIO - Data & Analytics, GE Digital Hubs
Currently the Digital Hub CIO for the global Analytics & Data horizontal COE at GE Digital across the BUs. The unit is an integral part of the 'Digital Hubs'​ within the GE Digital organisation and works with the Chief Data Officer of GE. The COE handles work across the 9 BUs in... Read More →


Friday October 13, 2017 10:15 - 11:00
Grand Ballroom

10:15

How achievable are your Automation Goals?

This session would focus on discussions around whether the automation goals that the companies have set are just possible or are actually achievable. Is automation really helping to accelerate the business outcomes? What are the ways to really make it happen?

 



Friday October 13, 2017 10:15 - 11:15
Turret Room

11:00

Networking over Tea & Coffee
Friday October 13, 2017 11:00 - 11:30
Pre Function Area

11:30

Rethinking the Core

Meeting customer demands will not only require improved response times, personalized experiences or real-time customer service. Most importantly, it will need you to rethink your core businesses. Through this session get an insight into how digital technologies are pushing new business models.


Moderators
avatar for Steve Wilson

Steve Wilson

VP & Principal Analyst, Constellation Research
Steve Wilson is VP and Principal Analyst at Constellation Research, focusing on digital identity and privacy. His coverage areas span the business research themes of Digital Safety and Privacy, Data to Decisions, and Consumerization of IT. His advisory services to CIOs, CISOs, CPOs... Read More →

Speakers
avatar for Rohit Kapoor

Rohit Kapoor

Vice Chairman and CEO of EXL and Chairman of NASSCOM BPM Council, EXL
Rohit Kapoor is the Vice Chairman and CEO of EXL and is currently the Chairman of NASSCOM BPM Council. He co-founded EXL in 1999 and has held various roles in the company including CFO and Chief Operating Officer. Rohit has helped create a business model that is high growth, futuristic... Read More →
avatar for Dinanath Kholkar

Dinanath Kholkar

Vice President and Global Head of Analytics & Insights, Tata Consultancy Services Limited
Dinanath (Dina) is the Global Head of the Analytics & Insights unit of Tata Consultancy Services (TCS). He is responsible for managing the unit P&L, formulating its strategy and enabling clients in their journey of Digital Re-Imagination. As a Data and Analytics specialist who has... Read More →
avatar for Anantha Radhakrishnan,

Anantha Radhakrishnan,

CEO & MD, Infosys BPO
Anantha Radhakrishnan (Radha) is the Chief Executive Officer and Managing Director of Infosys BPO.Prior to this role, Radha was the Chief Operating Officer (COO) managing the global operations for the organization. He has played multiple roles at Infosys BPO, spanning Technology... Read More →
avatar for Rajesh Subramaniam

Rajesh Subramaniam

MD & CEO, Firstsource Solutions Limited
Rajesh Subramaniam is the Managing Director and Chief Executive Officer of Firstsource Solutions Limited. He is responsible for steering the company’s strategic and corporate initiatives globally and evolving the company’s business model to achieve long-term growth, profitability... Read More →


Friday October 13, 2017 11:30 - 12:15
Grand Ballroom

11:30

Storytelling for Business: The Art of Engaging and Influencing Your Audience

All great leaders are great storytellers, and all great communicators understand the power of narrative. The ability to tell a good story is crucial tool for any manager or leader to impact an audience and/or make a point in a compelling way. A great story will not only make your messages more memorable, but also will take your listeners on an emotional journey, clarify meaning, and inspire your audience to take action. This one hour session will teach you how to get the reaction you want from your audience by crafting and delivering compelling stories while aligning your body language, vocal dynamics, and gestures.

 Key Learning Takeaways

• Learn how to influence audience reaction and behavior through the power of storytelling.

• Learn how to successfully incorporate stories or anecdotes into business communications.

• Experience Pinnacle's multi-award winning methodology and learn how to deliver an impactful, compelling and engaging story.

• Learn the secret formula for structuring any business story.


Speakers
avatar for David Lewis

David Lewis

Co-Founder and CEO, Pinnacle Performance Company
David Lewis is Co-Founder and CEO of Pinnacle Performance Company, a global training firm that has revolutionized presentation and communication skills training. He is also co-inventor of The Pinnacle Method™, a unique and innovative learning system that meshes time-tested performance... Read More →


Friday October 13, 2017 11:30 - 12:30
Royal Ballroom

12:15

Innovation in BPM with AI

Short Keynote on Insurance transformation through sourcing and automation

CUNA Mutual Group, executed a transformation program; establishing a common decision-making framework to identify unconstrained sourcing and automation. The presentation will show that transformation as well as a deep dive of a single end-to-end process. 

 By Thomas Martorana, SVP - Customer Operations, CUNA Mutual Group

 Followed by a panel discussion. 


Moderators
avatar for Sandip Sen

Sandip Sen

Global CEO, Aegis
Sandip Sen, a visionary CEO, is a serial entrepreneur and a veteran in the IT/ ITeS domain with over 25 years of experience. Sandip started his career with the UB Group, an India based business conglomerate, followed by a pioneering stint as Head of Marketing & Network Head at Hutchison... Read More →

Speakers
avatar for Animesh Jain

Animesh Jain

Chief Delivery Officer - India & Americas, [24]7
As the Chief Delivery Officer – India and Americas and Head - Revenue Optimization Group at [24]7, Animesh is responsible for driving and executing the digital transformation of customer interactions at client organizations. His responsibilities include providing strategic vision... Read More →
avatar for Thomas Martorana

Thomas Martorana

SVP - Customer Operations, CUNA Mutual Group
Demonstrated competence in managing large multi-site operations, turning around under-performing business operations, new business start-ups, product development and strategic business planning. Track record of developing successful, business-building programs from initial concept... Read More →
avatar for Raghunath Subramanian

Raghunath Subramanian

President & CEO (India and APAC), UiPath
 Senior Leader in Business Automation and Robotics (RPA) with strong focus on Strategy, leadership, innovation and driving business performance and Value Delivery. 16 Years of continually increasing responsibility with rich blend of IT & BPO experience. Have Setup the entire Business... Read More →


Friday October 13, 2017 12:15 - 13:00
Grand Ballroom

13:00

Networking Luncheon
Friday October 13, 2017 13:00 - 14:00
Pre Function Area

14:00

Grafting CI into Organization’s DNA

The session would focus on how organizations are looking at continuous improvement as not only a process improvement project but how to embed it into the culture of the organization for real transformational changes to happen.

Short Keynotes by

Chameli Naraine, President & CEO, Symcor Inc.  

Amit Bhatia, Sr. Analyst, Forrester

 

 


Moderators
avatar for Susir Kumar

Susir Kumar

Executive Chairman, Intelenet Global Services
Mr. Susir Kumar; Executive Chairman at Intelenet Global Services; ; Susir is the founder and current Executive Chairman of Intelenet Global Services, India’s third largest provider of BPM services. He was the key architect of Intelenet’s growth story, since its inception in October... Read More →

Speakers
avatar for Amit Bhatia

Amit Bhatia

Senior Analyst - Customer Experience, Forrester Research
Amit is a senior analyst at Forrester, serving Customer Experience (CX) Professionals, and is based out of India. His research coverage includes CX strategy, customer journey mapping, CX design, CX measurement, and CX maturity. He is also keenly interested in usability, design thinking... Read More →
avatar for Chameli Naraine

Chameli Naraine

President & CEO, Symcor Inc.
As CEO, I try to “walk the talk.” That’s an old-fashioned phrase, but it works. Our vision and strategy are clear. To make those things real as a leader, you personally have to get out and do your best to create the circumstances and build the culture that will make that vision... Read More →


Friday October 13, 2017 14:00 - 15:00
Grand Ballroom

14:00

NIPP Konnect Session
Friday October 13, 2017 14:00 - 16:00
Turret Room

15:00

Digital Workplace: Roadmap to Successful Outcomes

The Digital Workplace enables effective and new methods of employee engagement with consumer-oriented styles and technologies. The discussions would focus on how organizations are providing their employees with the right tools they require to collaborate, communicate and connect with each other in the digital environment. Are there clear roadmaps to ensure the digital workplace delivers measurable business value while mitigating risks?


Moderators
avatar for Praveen Bhadada

Praveen Bhadada

Partner & Global Head - Digital Transformation, Zinnov
Praveen is responsible for driving Zinnov’s Digital Transformation for Global Enterprises, in the areas of Internet of Things, Go To Market, Business Operations and Automation.

Speakers
avatar for Sandeep Chaudhary

Sandeep Chaudhary

CEO, Aon Hewitt
Sandeep Chaudhary was appointed as the CEO India for Aon Hewitt consulting at the start of 2014. He looks after all areas of consulting that include, Talent & Leadership, Engagement, M&A, Performance & Rewards and Retirement. He is a member of the Asia Pacific Leadership Team.In his... Read More →
avatar for Partha DeSarkar

Partha DeSarkar

Global CEO, Hinduja Global Solutions
Partha DeSarkar is Chief Executive Officer of HGS and leads the organization across all its geographies.; ; Partha has more than 25 years of experience in customer service and operations across industries like Banking, Financial Services, and Health Insurance. Prior to joining HGS... Read More →
avatar for Navneet Kapoor

Navneet Kapoor

CEO, Maersk GSC
With a career spanning over 20 years and multiple geographies, Navneet has enjoyed diverse leadership roles in omnichannel retail, ecommerce, analytics, R&D, operations & quality. He has recently embarked upon a new journey with the shipping and logistics industry, and has joined... Read More →
avatar for Anil Nair

Anil Nair

Managing director, Cisco Systems
Anil Nair is Managing Director, Country Digitization at Cisco Systems.   Prior to this he was MD/CEO at AGC Networks Ltd, Securitas India, Aegis Consulting and Avaya GlobalConnect Ltd. He also held senior positions at Tata Telecom and Bradma India.His industry experience... Read More →


Friday October 13, 2017 15:00 - 15:45
Grand Ballroom

15:45

Tango with Startups to Spur Innovation

The strengths of the big companies are perfect complements to the creativity, agility and passion of the start-ups. This session would focus on how big companies can reap the full potential through startup partnerships. How do the bigger organizations move with the start-ups to harness disruption, how startups are creating white spaces or disrupting the traditional and what can bigger organisations learn agility and innovation from startups?


Moderators
avatar for KS Viswanathan

KS Viswanathan

VP – Industry Initiatives, NASSCOM
KS Viswanathan has around 30 years of general management and leadership experience in the Indian business context building key executive relationship and a strong customer capital in diverse business environment. His work experience has largely been in the IT industry and social sector... Read More →

Speakers
avatar for Pankaj Kulshreshtha

Pankaj Kulshreshtha

CEO, Scienaptic Systems
Pankaj Kulshreshtha, is the Chief Executive Officer of Scienaptic Systems since May 2014. Pankaj has over 26 years of experience in analytics across industries. He led analytics at Genpact for 6 years and grew that business 300% while he was at it. Previously, he served as Vice President... Read More →
avatar for Aruna Schwarz

Aruna Schwarz

Founder, CEO and Director, Stelae Technologies
Aruna Schwarz is the CEO & co-founder of Stelae Technologies, an innovative software startup that has won multiple awards (Nasscom Emerge 10 in 2015, IBM Global Entrepreneur India & Asia Pacific winner in 2014,  SAP Big Data Startup, TechSparks 30, among others) and named Top 20... Read More →


Friday October 13, 2017 15:45 - 16:30
Grand Ballroom

16:30

Closing Remarks
Friday October 13, 2017 16:30 - 16:35
Grand Ballroom

16:35

Departure Tea/Coffee & End of Summit
Friday October 13, 2017 16:35 - 17:05
Pre Function Area