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Thursday, October 12 • 10:50 - 11:20
Experience is everything - Customer Journey in a digital first world

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Nine out of 10 businesses today are undergoing some form of digital transformation and customer experience is a stated top priority. What is puzzling is how few companies actually map their customers’ journeys to guide their customer engagement strategies. In a digital first world where customer behavior is ever-changing, staying in tune with our customer preferences make all the difference. This session will explore how customers are engaging with businesses and identifying the key factors in order to provide an exceptional experience.

 


Moderators
avatar for Mohit Thukral

Mohit Thukral

SVP and Business Leader, Genpact
Mr. Mohit Thukral is currently the Executive Officer and Senior Vice President at Genpact, a leading global professional services firm focused on putting digital and data to work to create competitive advantage for its clients. He is currently the Business Leader for Genpact’s largest... Read More →

Speakers
avatar for Patrick Peisker

Patrick Peisker

Senior Director - R&D, Avaya, Avaya
Patrick Peisker is R&D Senior Director at Avaya. He currently heads the Contact Center business unit in India, encompassing product management, development, quality assurance and operations across R&D sites. Prior this, Patrick lead product management in India focusing on cloud enablement... Read More →


Thursday October 12, 2017 10:50 - 11:20
Royal Ballroom

Attendees (1)