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Friday, October 13 • 14:00 - 15:00
Grafting CI into Organization’s DNA

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The session would focus on how organizations are looking at continuous improvement as not only a process improvement project but how to embed it into the culture of the organization for real transformational changes to happen.

Short Keynotes by

Chameli Naraine, President & CEO, Symcor Inc.  

Amit Bhatia, Sr. Analyst, Forrester



avatar for Susir Kumar

Susir Kumar

Executive Chairman, Intelenet Global Services
Mr. Susir Kumar; Executive Chairman at Intelenet Global Services; ; Susir is the founder and current Executive Chairman of Intelenet Global Services, India’s third largest provider of BPM services. He was the key architect of Intelenet’s growth story, since its inception in October... Read More →

avatar for Amit Bhatia

Amit Bhatia

Senior Analyst - Customer Experience, Forrester Research
Amit is a senior analyst at Forrester, serving Customer Experience (CX) Professionals, and is based out of India. His research coverage includes CX strategy, customer journey mapping, CX design, CX measurement, and CX maturity. He is also keenly interested in usability, design thinking... Read More →
avatar for Chameli Naraine

Chameli Naraine

President & CEO, Symcor Inc.
As CEO, I try to “walk the talk.” That’s an old-fashioned phrase, but it works. Our vision and strategy are clear. To make those things real as a leader, you personally have to get out and do your best to create the circumstances and build the culture that will make that vision... Read More →

Friday October 13, 2017 14:00 - 15:00 PDT
Grand Ballroom