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Friday, October 13 • 11:30 - 12:15
Rethinking the Core

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Meeting customer demands will not only require improved response times, personalized experiences or real-time customer service. Most importantly, it will need you to rethink your core businesses. Through this session get an insight into how digital technologies are pushing new business models.


Moderators
avatar for Steve Wilson

Steve Wilson

VP & Principal Analyst, Constellation Research
Steve Wilson is VP and Principal Analyst at Constellation Research, focusing on digital identity and privacy. His coverage areas span the business research themes of Digital Safety and Privacy, Data to Decisions, and Consumerization of IT. His advisory services to CIOs, CISOs, CPOs... Read More →

Speakers
avatar for Rohit Kapoor

Rohit Kapoor

Vice Chairman and CEO of EXL and Chairman of NASSCOM BPM Council, EXL
Rohit Kapoor is the Vice Chairman and CEO of EXL and is currently the Chairman of NASSCOM BPM Council. He co-founded EXL in 1999 and has held various roles in the company including CFO and Chief Operating Officer. Rohit has helped create a business model that is high growth, futuristic... Read More →
avatar for Dinanath Kholkar

Dinanath Kholkar

Vice President and Global Head of Analytics & Insights, Tata Consultancy Services Limited
Dinanath (Dina) is the Global Head of the Analytics & Insights unit of Tata Consultancy Services (TCS). He is responsible for managing the unit P&L, formulating its strategy and enabling clients in their journey of Digital Re-Imagination. As a Data and Analytics specialist who has... Read More →
avatar for Anantha Radhakrishnan,

Anantha Radhakrishnan,

CEO & MD, Infosys BPO
Anantha Radhakrishnan (Radha) is the Chief Executive Officer and Managing Director of Infosys BPO.Prior to this role, Radha was the Chief Operating Officer (COO) managing the global operations for the organization. He has played multiple roles at Infosys BPO, spanning Technology... Read More →
avatar for Rajesh Subramaniam

Rajesh Subramaniam

MD & CEO, Firstsource Solutions Limited
Rajesh Subramaniam is the Managing Director and Chief Executive Officer of Firstsource Solutions Limited. He is responsible for steering the company’s strategic and corporate initiatives globally and evolving the company’s business model to achieve long-term growth, profitability... Read More →


Friday October 13, 2017 11:30 - 12:15
Grand Ballroom

Attendees (9)