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Thursday, October 12 • 14:00 - 14:45
Benchmarking’s Role in Creating Best-in-Class Digital Enterprises

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What does it take to get superior results from digital? In this session, you’ll learn the results from Everest Group’s soon-to-be-release Best-in-Class Enterprise Digital Analysis, which quantifies with real data what it takes to achieve best-in-class – in terms of outcomes, as well as the corresponding capabilities needed to deploy digital strategies and initiatives. The session will include specific metrics on how much best-in-class enterprises invest in digital initiatives; how much the spend is growing; and how best to measure success.
In addition to sharing the Top 10 capabilities that the Best-in-Class have that their peers do not, we’ll bring the data to life with case studies of enterprises that have achieved the Best-in-Class ranking. Finally, we’ll share insights on the opportunities these digital journeys are creating for the BPS industry and how the industry needs to evolve to capitalize on the need of enterprises to meet today’s digital benchmark.

avatar for Riju Vashisht

Riju Vashisht

SVP & COO, Genpact
Riju Vashisht serves as the chief operating officer (COO) of Genpact’s Consumer Goods, Retail, Life Sciences and Healthcare businesses.  In this role, she oversees global operations and employee engagement for these verticals and is focused on driving continuous improvement, productivity... Read More →

avatar for Michel Janssen

Michel Janssen

Chief Research Guru, Everest Group
As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding... Read More →

Thursday October 12, 2017 14:00 - 14:45 PDT
Grand Ballroom