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Thursday, October 12 • 10:20 - 11:20
Theme: The Robotic Age - The Future of Operations in the Robotic Age

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In this workshop, the speaker will share new data findings on the global 2017 State of Automation Study, from 400 major enterprises, discussing how the C-Suite is demanding intelligent automation technologies into their business operations as a major strategic priority and how they need to develop strategic BPM partnerships. 

 Key components of this workshop will include:

 •           Fostering genuine digital customer, partner, and employee engagement

•           Embedding design thinking techniques to achieve continuous business outcomes

•           Building a scalable digital underbelly that automates and digitizes

•           Achieving an intelligent digital support function without hierarchies and silos

•           Establishing intelligent, cognitive processes that promote predictive decision making

avatar for Siddhartha S

Siddhartha S

Senior Vice President, HCL Technologies Ltd
Siddhartha current leads HCL’s Business Services operations globally. Our Business Services operations is service delivery teams, process consulting and automation teams of about 13,000 people working together industry verticals and geographies (India, China, Philippines, Poland... Read More →

avatar for Phil Fersht

Phil Fersht

CEO & Chief Analyst, HfS Research
Phil Fersht is CEO and Chief Analyst for leading global analyst authority for the services industry, HfS Research. He is an acclaimed author, analyst and visionary in Global IT services and business operations and has been focusing heavily on automation, cognitive computing and evolving... Read More →

Thursday October 12, 2017 10:20 - 11:20 PDT
Grand Ballroom