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Thursday, October 12
 

08:00

Registration and Networking Main Entrance

09:00

Setting the Context Grand Ballroom

09:15

The Sentient Enterprise: The Evolution of Business Operations and Analytics Grand Ballroom

10:15

Quick break to select a workshop Pre Function Area

10:20

Theme: Customer Experience -Applying the customer experience lens to BPM Royal Ballroom Theme: The Robotic Age - The Future of Operations in the Robotic Age Grand Ballroom

10:50

Experience is everything - Customer Journey in a digital first world Royal Ballroom How to decode the RPA buzz : From deployment to scaling Grand Ballroom

11:20

Networking over Tea & Coffee Pre Function Area

11:50

Data Driven Insights: Catalyst for Innovation Grand Ballroom Build a Customer Centric Enterprise Using Communications Royal Ballroom

12:50

Networking Luncheon Pre Function Area

14:00

Benchmarking’s Role in Creating Best-in-Class Digital Enterprises Grand Ballroom

14:45

Understanding the Impact of Blockchain on Business Process Management Grand Ballroom How to make great UX the brand of India Royal Ballroom

15:30

Perseverance Payoff Grand Ballroom

16:15

Networking over Tea & Coffee Pre Function Area

17:00

BPM Awards Grand Ballroom

17:30

Entertainment Evening Grand Ballroom

18:00

Drinks & Dinner Royal Ballroom
 
Friday, October 13
 

08:30

Registration and Networking (only for delegates who have not registered on Day 1) Main Entrance

09:30

Exponential change - technology, humanity and business in the next 10 years Grand Ballroom

10:15

Change Orchestrator: Embracing Digital for Accelerating Outcomes Grand Ballroom How achievable are your Automation Goals? Turret Room

11:00

Networking over Tea & Coffee Pre Function Area

11:30

Rethinking the Core Grand Ballroom Storytelling for Business: The Art of Engaging and Influencing Your Audience Royal Ballroom

12:15

Innovation in BPM with AI Grand Ballroom

13:00

Networking Luncheon Pre Function Area

14:00

Grafting CI into Organization’s DNA Grand Ballroom NIPP Konnect Session Turret Room

15:00

Digital Workplace: Roadmap to Successful Outcomes Grand Ballroom

15:45

Tango with Startups to Spur Innovation Grand Ballroom

16:30

Closing Remarks Grand Ballroom

16:35

Departure Tea/Coffee & End of Summit Pre Function Area